Number of Complaints as per SEBI Guidelines
Formats for investors complaints data to be disclosed monthly by IAs on their website/mobile application:
| Sr No | Received from |
Pending at the end of DECEMBER |
Received | Resolved | Total Pending |
Pending complaints > 3months |
Average Resolution time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | NA |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | NA |
| 3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | NA |
| Grand Total | 0 | 0 | 0 | 0 | 0 | NA | |
Trend of monthly disposal of complaints
| Month | Carried forward from previous month | Received | Resolved* | Pending# | Jan, 2025 | 0 | 0 | 0 | 0 | Feb, 2025 | 0 | 0 | 0 | 0 | Mar, 2025 | 0 | 0 | 0 | 0 | Apr, 2025 | 0 | 0 | 0 | 0 | May, 2025 | 0 | 0 | 0 | 0 | June, 2025 | 0 | 0 | 0 | 0 | July, 2025 | 0 | 0 | 0 | 0 | Aug, 2025 | 0 | 0 | 0 | 0 | Sep, 2025 | 0 | 0 | 0 | 0 | Oct, 2025 | 0 | 0 | 0 | 0 | Nov, 2025 | 0 | 0 | 0 | 0 | Dec, 2025 | 0 | 0 | 0 | 0 | Jan, 2026 | 0 | 0 | 0 | 0 | Feb, 2026 | 0 | 0 | 0 | 0 |
|---|
Trend of annual disposal of complaints
| Sr. No. | Year | Carried forward from previous year | Received | Resolved* | Pending# |
| 1 | 2021-22 | 0 | 0 | 0 | 0 |
| 2 | 2022-23 | 0 | 0 | 0 | 0 |
| 3 | 2023-24 | 0 | 0 | 0 | 0 |
| 4 | 2024-25 | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
“Disclosure with respect to compliance with Annual compliance audit requirement under Regulation 19(3) of SECURITIES AND EXCHANGE BOARD OF INDIA (INVESTMENT ADVISERS) REGULATIONS, 2013 for last and current financial year are as under :
| S. No. | Financial Year | Compliance Audit Status | Remarks, if any |
| 1 | FY 2021-22 | Conducted | None |
| 2 | FY 2022-23 | Conducted | None |
| 3 | FY 2023-24 | Conducted | None |
| 4 | FY 2024-25 | Conducted | None |
GRIEVANCE REDRESSAL / ESCALATION MATRIX
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Sujith S S | Alumvunchodu, Thankalam, Kothamangalam, Ernakulam, Kerala – 686691, India | +91-8828147028 | sujith@moneydhan.com | 9:30 AM to 6:30 PM (Mon–Fri) |
| Head of Customer Care | Sujith S S | Alumvunchodu, Thankalam, Kothamangalam, Ernakulam, Kerala – 686691, India | +91-8828147028 | sujith@moneydhan.com | 9:30 AM to 6:30 PM (Mon–Fri) |
| Compliance Officer | Sujith S S | Alumvunchodu, Thankalam, Kothamangalam, Ernakulam, Kerala – 686691, India | +91-8828147028 | sujith@moneydhan.com | 9:30 AM to 6:30 PM (Mon–Fri) |
| CEO | Hardeep Shantaram Korde | — | +91-8828147028 | moneydhancompliance@gmail.com | 9:30 AM to 6:30 PM (Mon–Fri) |
| Principal Officer | Hardeep Shantaram Korde | — | +91-8828147028 | moneydhancompliance@gmail.com | 9:30 AM to 6:30 PM (Mon–Fri) |
